Control of printed output in a large UNIX datacenter
IT Infrastructure
Large Digital (Compaq) UNIX servers
Realized Benefits
Higher levels of customer satisfaction
Reduced customer waiting time
Met agreed end-user SLAs
OSM Products
COSprint
COSbatch
COSduty
COSchargeback
OSM Services
OSM Support OSM Maintenance
When Mitchell International
Inc., the largest provider of technical repair manuals for automobiles
in America, were looking for solutions to their print management
needs, they chose COSprint, the print spooler and print
management software from OSM's COSMOS suite.
Trying to both operate
a large data-center built around Digital's latest UNIX systems and
support the printing needs of their customers had become an overwhelming
task. Digital's own Polycenter products had some perceived shortcomings
in this area and, after the sale of Polycenter to Computer Associates,
Mitchell was looking for an alternative solution.
That solution was COSprint,
one of the standalone modules from the COSMOS integrated suite of
systems management applications. COSprint was able to automate
and control Mitchell's busy printing environment with minimum disruption
during implementation.
The partnership did not
stop there however. Mitchell found a number of the other modules
in the COSMOS suite were applicable to other critical business requirements.
As of this date Mitchell has implemented COSbatch (the
COSMOS batch job scheduler), COSduty (the Policy and Procedure
led duty scheduler for secure, automated, audited systems management)
and COSchargeback (the resource and accounting package)
over their entire enterprise. Mitchell continues to work closely
with OSM to solve other systems management problems.
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